Founder & AI Engineer
HomeRelay
AI-Powered Property Maintenance Platform
The Problem
Property managers handle hundreds of tenant maintenance calls, including many after hours. Missed calls mean unhappy tenants, delayed repairs, and liability risks. Manual call logging and technician dispatch is time-consuming and error-prone.
What I Built
An AI-powered platform where tenants call a property number, an AI voice agent answers 24/7, diagnoses the issue, creates a ticket, and auto-dispatches the right technician.
Technical Implementation
Actionable Outcomes
For Property Managers
- 24/7 call coverage: No missed tenant calls. AI agent answers, gathers details, creates tickets automatically
- Instant categorization: AI extracts issue type, priority level, and unit number from natural conversation
- Auto dispatch: System matches issues to technicians by specialty, location, and schedule
- Real-time visibility: Dashboard shows open tickets, transcripts, technician status, and metrics
For Technicians
- Mobile-first portal: View assignments, update status, manage availability
- Smart scheduling: Weekly availability editor, time-off requests, on-call toggling
- Performance tracking: Completion rates, resolution times, ratings